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Frequently Asked Questions

Questions about packages, AI credits, partnership and setup.

What is Fladrio and how does it work?

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Fladrio provides a ready online store for your business. You choose a package, we set up the store, and you start selling. Products, card payments, orders and support live in one panel.

How do packages differ?

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Store infrastructure is in all three. Differences are domain, multi-currency, team, setup, API/custom work and support. Start is simple, Rise is growth, Nova is scale/agency. See the packages page for the full table.

Is there a hidden platform commission?

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No. Packages are fixed annual fees; Fladrio does not take extra revenue commission. Card payment provider fees apply between merchant and provider.

Are AI features included?

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AI tools use usage-based credits in the panel. Subscription covers store infrastructure; you top up AI credits as needed. There is no “unlimited AI” promise.

Why choose Fladrio?

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Fast setup, SSL and secure payments, Turkish support and transparent annual pricing. Compare features on the packages page.

How long does setup take?

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Once purchase is confirmed your account is created and you can access the panel. Going live is usually the same day.

How do payments work — are they safe?

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Payments use credit cards with 3D Secure via leading Turkish payment providers. Card data is not stored on our servers.

Can I upgrade later?

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Yes. Upgrade anytime from the panel or with support. As you grow, the stack grows with you.

How do I apply for partnership?

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Use Partnership in the header or /bayi-basvuru. After approval the dealer panel opens for leads, quotes and commissions. Rates are set after approval.

How do I get technical support?

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Open a ticket from Support in your panel. Priority is handled by our team. Support is independent of storefront uptime.

What about contracts and cancellation?

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Packages are billed annually. Details are in the distance sales agreement at purchase. Contact us with questions.

See the help center for more →

Ready to choose an e-commerce package?

E-Commerce Packages

Are you an agency or dealer?

Partnership Application
Frequently Asked Questions — E-Commerce | Fladrio