How to open a support request?
Creating a support request from the panel, what information you need to add to quickly resolve the request, and the response process.
For any technical or administrative issue, you can contact us through the Support Requests section on your panel. Requests are recorded so that the history of the correspondence is not lost.
Steps
- 1
Open the Support Requests section in your panel.
- 2
Click the New Support Request button.
- 3
Write the topic title and your description.
- 4
Choose priority.
- 5
Submit — your request will be numbered and a confirmation will be sent to your email.
For quick resolution of your request
- ✓Write down exactly which screen the problem occurs on.
- ✓Copy or take a screenshot of the entire error message
- ✓Describe the steps you followed to reproduce the problem, in order
- ✓State when it started and whether you made any changes beforehand.
- ✓Add any affected order numbers or products
Tip
Opening a separate record for each request makes tracking easier. Create a new request instead of writing a different topic under the existing request.
Response process
Your requests are evaluated according to their priority. When our team responds, you will be notified to your email and the status of the request will be updated. You can see the answer on the panel and continue from the same place.
Still need help?
Write to us from the Support Requests section in your panel. Including screenshots and the steps you followed will help us assist you faster.