Where do I see my order history and invoices?
Payment history, the meaning of order statuses and how to submit your invoice requests in the panel.
All package payments you make to Fladrio are listed in the Order History table at the bottom of the Overview screen in your dashboard.
What's on the table?
- ✓Package name and period
- ✓Amount paid
- ✓payment status
- ✓Transaction date
Order statuses
- ✓Paid — payment has been completed and your subscription has been processed
- ✓Pending — payment has been initiated but the result is not yet final
- ✓Failed — payment could not be completed, you must try again
- ✓Cancel — the transaction has been canceled
- ✓Expired — the relevant period has ended
Tip
If your payment has been deducted from your card but the order appears as "Pending", open a support request. We check and correct the transaction log.
Invoice
Your subscription invoice will be issued after payment. If you need a change in your invoice information (title, tax office, address) or if you want your invoice to be sent again, you can open a support request.
Still need help?
Write to us from the Support Requests section in your panel. Including screenshots and the steps you followed will help us assist you faster.